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TERMS AND CONDITIONS OF SALE 

DEFINITIONS


Company: JAST GROUP Pty Ltd t/a CAM Plett Aluminium & Glass, Reg. No. 2016/070959/07, VAT No. 4460298641, with registered address at Unit 6, Airport Business Park, Plettenberg Bay, Western Cape, 6600

Customer: The purchaser named in the quotation, order, or invoice.

Goods: Aluminium and glass products, frames, hardware, accessories, and related items supplied by the Company.

Services: Design, measurement, delivery, installation, and after-sales services provided by the Company.

NCPA: National Consumer Protection Act 68 of 2008

SANS: South African National Standards.


QUOTATIONS AND ORDERS

  • Quotations are valid for [30] days unless stated otherwise and may be revised for errors or changes in scope
  • Orders are binding when accepted in writing by the Company and, where required, after receipt of the deposit.
  • Should no written confirmation be provided prior to installation, any payment, verbal or written permission, and/or telephonic request then confirms the acceptance our Terms & Conditions. 
  • Where measurements are taken by the Customer, the Customer is responsible for accuracy. The Company may charge for site measure and shop drawings.
  • For custom or made-to-measure Goods, full specifications must be confirmed in writing before manufacture.


PRICES, VAT, AND PAYMENT

  • Prices are in ZAR and exclusive of VAT unless stated otherwise. VAT is payable at the applicable rate.
  • Standard payment terms: 70% deposit on order, 20% prior to delivery/installation, and 10% on completion or practical handover, unless credit terms are agreed in writing.
  • Material will only be ordered once the required deposit is paid in full.
  • All products remain the property of company until paid in full.
  • Through acceptance of our terms the customer confirms their express permissions that company has the right to remove all material installed without an notification. Based on this term the company shall charge a call out, and removal fee, which will be payable unpon the settling of the account at which point the goods will be reinstalled.
  • Deposits are non-rufundable.
  • Interest accrues on overdue amounts at the maximum rate permitted by law.
  • The Customer may not withhold or set off payment unless agreed in writing or required by law.
  • The Company may suspend work or delivery if payments are overdue.
  • Any payment arrangments made by the customer may only be disucssed with the owner of the company, and may only be accepted at the owners explicit discretion. Upon acceptance of said arrangement, confirmation will be provided in writing by the owner of company.


LEAD TIMES, DELIVERY, AND RISK

  • Lead times are estimates and commence upon written order confirmation, receipt of deposit, and final specifications.
  • Lead Times:
          • Standard Product Lead Time – 10 to 14 business days.
          • Custom Product Lead Time    – 14 to 20 business days.
          • Glass & Mirror Lead Time         – 7 to 10 business days.
          • Toughned Glass Lead Time     – 10 to 14 business days.
  • Whilst the company endeavors to ensure accurate lead times, it shall not be liable for any loss/damage whatsoever to any delay of delivery and/or installation.
  • Risk of loss or damage passes to the Customer on delivery to site or collection. If installation is included, risk for the goods on site remains with the Customer, except for damage caused by the Company’s negligence during installation.
  • Title to the Goods remains with the Company until payment is received in full. The Company may recover or remove unpaid Goods in accordance with law.
  • Offloading, secure storage, and protection of Goods on site are the Customer’s responsibility unless otherwise stated.


INSTALLATION AND SITE CONDITIONS (IF APPLICABLE)

  • The Customer must provide safe access, clear and level openings, power supply, parking, and reasonable working conditions during normal working hours.
  • The Customer must ensure structural openings are prepared and suitable for installation. The Company is not responsible for existing structural defects or latent site conditions.
  • Work may require scaffolding or lifting equipment; costs are excluded and will be for the customers account, unless expressly included.
  • Delays caused by the Customer (site not ready, access constraints, other trades) may be charged at prevailing rates and may extend completion dates.
  • The Company may use subcontractors under its supervision.


STANDARDS, SPECIFICATIONS, AND TOLERANCES

  • Unless otherwise agreed, the Company will comply with applicable standards including SANS 10400 (including Part N: Glazing), SANS 10137 (Installation of glazing), and relevant AAAMSA/SAGGA guidelines.
  • Natural variations in glass and anodised/powder-coated finishes may occur within industry tolerances. Visual inspection standards apply when viewed from approximately 3 meters under natural daylight, excluding edge zones.
  • Performance criteria (e.g., safety glass, laminated/toughened, energy performance) will be as specified in the order and/or drawings.
  • Shop drawings and samples (if provided) must be approved in writing. Approved drawings supersede earlier sketches and notes.


INSPECTION AND ACCEPTANCE

  • The Customer must inspect Goods on delivery/installation and notify the Company in writing of defects within 5 Business Days (or sooner if required by the NCPA).
  • The Company may repair, replace, or rectify non-conforming Goods or Services within a reasonable time. Do not install or use Goods alleged to be defective; installation constitutes acceptance.


WARRANTIES

  • Workmanship warranty: [12] months from delivery/installation completion, covering installation defects attributable to the Company.
  • Materials: Manufacturer warranties apply to glass, hardware, powder coating, and anodising, subject to suppliers’ terms, maintenance, and environmental conditions.
  • Exclusions: Misuse, impact, thermal stress, building movement, corrosion due to harsh/coastal environments without specified marine-grade treatments, unauthorised modifications, lack of maintenance, chemical or abrasive cleaners, normal wear and tear, consumables (seals, rollers) beyond their normal service life.
  • The Customer must follow care and maintenance instructions; failure may void warranties.
  • Nothing in this clause limits rights under the NCPA where applicable.


GLASS BREAKAGE AND DAMAGE

  • Glass breakage is not covered unless caused by defective materials or installation by the Company. Thermal stress, impact, and on-site handling by others are excluded.


VARIATIONS AND CHANGE ORDERS

  • Any change to the window and door schedule, specifications, dimensions, finishes, or timing must be agreed in writing and may adjust price and timelines.
  • Unforeseen conditions (e.g., hidden structural issues) will be treated as variations.


RETURNS AND CANCELLATIONS

  • Custom-made/made-to-measure Goods are not returnable and may not be cancelled once in production, except as required by the CPA.
  • If cancellation is accepted, the Customer is liable for costs incurred, materials, reasonable administrative charges, and a restocking fee for standard items.


LIABILITY

  • To the maximum extent permitted by law (and excluding liability for death, bodily injury, gross negligence, or wilful misconduct), the Company is not liable for indirect, consequential, or special losses, including loss of profit, business interruption, or third-party claims.
  • The Company’s aggregate liability arising from a contract is limited to the price paid for the affected Goods/Services.


INDEMNITY

  • The Customer indemnifies the Company against claims, losses, or costs arising from the Customer’s instructions, site conditions, or acts/omissions of the Customer or other contractors, except to the extent caused by the Company’s gross negligence or wilful misconduct.


COMPLIANCE, PERMITS, AND APPROVALS

  • The Customer is responsible for obtaining necessary approvals, inspections, and permits. The Company will provide reasonable product data as available.
  • The Company will comply with applicable health and safety laws and site rules reasonably notified to it.


PRIVACY AND POPIA

  • The Company will process personal information in accordance with POPIA for the purposes of fulfilling orders, customer service, warranty support, and legal compliance. The Customer consents to such processing and to sharing with suppliers and service providers as reasonably necessary.


INTELLECTUAL PROPERTY

  • Designs, drawings, and methods produced by the Company remain the Company’s intellectual property unless agreed otherwise. The Customer may use them only for the project for which they were provided.


INSURANCE

  • The Customer must insure the site and Goods on site against loss or damage. The Company maintains statutory and industry-standard insurances for its operations.


DISPUTE RESOLUTION AND GOVERNING LAW

  • The parties will first attempt to resolve disputes through good-faith negotiation, then mediation. If unresolved, either party may proceed to the competent South African courts.
  • This agreement is governed by the laws of the Republic of South Africa. Mandatory consumer rights under the CPA are not excluded or limited.


NOTICES

  • Formal notices must be in writing and delivered by hand, courier, or email to the addresses on the quotation or as updated in writing.


GENERAL

  • Assignment: The Customer may not assign this agreement without the Company’s consent.
  • Severability: If any term is invalid, the rest remain enforceable.
  • No waiver: Failure to enforce a right is not a waiver.
  • Entire agreement: These terms, together with the quotation, drawings, and written change orders, form the entire agreement. Any conflicting Customer terms are excluded unless expressly accepted in writing.
  • Delivery windows and storage: Storage fees apply after [7] days if delivery/installation is delayed by the Customer.
  • E&OE: Errors and omissions excepted.